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Terms & Conditions
Herbs Hands Healing Ltd
Norfolk, IP21 4XF
Phone: (+44) 01379 608201
Opening times: 9am and 5pm Mon to Fri. Fax: 01379 608201
If you have any suggestions or comments please email us.
Making A Purchase
Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from Europe or anywhere else in the world, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
Shipping & Handling
UNITED KINGDOM POSTAL CHARGES
Orders Under £25.00 = £3
Orders Under £40.00 = £4
Orders Over £40.00 = Free Postage
Please Note: Restricted Postal Areas where additional costs may be incurred Places affected: Highlands and Islands of Scotland Northern Ireland Isle of Man Isle of Scilly Jersey Guernsey
EUROPE AIRMAIL POSTAL CHARGES
We are temporarily suspending all EU orders and shipping due to Brexit. Apologies for the inconveniences, we will resume orders once the government has updated us with the new rules.
WORLDWIDE AIRMAIL POSTAL CHARGES (NON-EUROPE)
Please use our quote function on the 'your cart' page to calculate the carrier cost.
You can also call us (+44 1379608201).
We will dispatch your order to you on the same day you place it providing it is placed before 13.00 pm (GMT), therefore your order should be with you the following day if you have requested 1st class and within 5 working days if you have selected 2nd class. International orders are generally received in under 10 working days. Please note: We only ship orders from Monday to Friday
In the very rare event your item not being in stock, we will place it into our back order system. You will always be emailed with the option to cancel your order if you would rather not wait.
20% VAT is included prices quoted where applicable. Your Sales Invoice and VAT receipt will always come with your order. All orders from areas which are VAT exempt will be worked out for you and you will be notified by email of the price of your order before we process it. (Local taxes may apply).
Credit Card Security Address Verification System (AVS)
This checks the cardholder address entered on to your website to that registered with the card issuer. If there is a mismatch, the transaction will be declined or flagged as suspicious in WebMIS. Card Security Code (variously known as CVV2, CVC2 or CID). This is the three-digit code printed on the signature strip of MasterCard and Visa credit and debit cards. 3-D Secure (Verified by Visa and MasterCard SecureCode). This is a system whereas part of the payment process, an online connection is made with the issuing bank and the cardholder is required to enter a previously agreed PIN code or password.* * Verified by Visa and MasterCard SecureCode
Should any of our products be faulty or defective we will be glad to exchange them in accordance with your statutory rights. Your statutory rights are not affected.
If you need to reach us for any reason, please email us at: email@example.com Alternatively, you can call on +44 1379 608201 (lines are open between 9am and 5pm Monday, Wednesday and Thursday, and 9am-1pm on Tuesday & Friday)
or write to us at:
Herbs Hands Healing Ltd., Station Road, Pulham Market, Norfolk, IP21 4XF, England
If for any reason you need to lodge a complaint or query with us please email us at: firstname.lastname@example.org
You may return unwanted goods within 7 days for a refund, provided that the product has been unopened and unused. However, please note, that other than for faulty goods, you will have to pay the cost of returning the goods. Your money will be returned within 30 days. Please contact our sales department at: email@example.com stating the reason for return and provide a day time telephone number. Our customer service line is (+44) 01379 608201 and lines are open between 9am and 5pm Monday, Wednesday and Thursday, and 9am-1pm on Tuesday & Friday.